About the role
Description
Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.
This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.
This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.
Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.
Requirements
Required Qualifications
High school diploma or GED
Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment
Strong communication and telephone etiquette skills
Ability to handle multiple calls and tasks simultaneously
Basic computer and data entry skills
Ability to maintain professionalism during emergency or high-volume situations
Strong attendance and reliability required
Ability to work independently with minimal supervision
Schedule Requirements
Primary shift:
3:00 PM – 11:00 PM
Rotating weekends and holidays required
Must be available for fill-in coverage as needed
Part-time position
Preferred Qualifications
Previous hospital or medical switchboard experience preferred
Experience with multi-line telephone systems and overhead paging systems preferred
Prior federal contract or VA experience is a plus