Lead Spa Associate

Pay: $25.00 to $27.00 per hour

Description
Full Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pm
Compensation: $25.00 to $27.00/hour (incl. tips); PTO, employee discounts, 401(k) with matching after 600 hours
Our Lead Spa Associate serves a dual role. We are looking for a person who can serve both, front of the house and back of the house roles as needed. The primary focus will be as an experienced spa associate (back of the house), bringing customers into our services, setting them up, explaining the process, making sure everything stays on time. We will look at them as the primary person responsible for making sure everything is handled on time, when they are working in the back of the house.
When needed, they will also be able to staff our front desk and check customers in, take payments, take bookings over the phone and in person and manage our booking system.
You need to have a friendly, welcoming demeanor and love taking care of customers. You need to be able to be quick and accurate.
Our spa in Denver has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that. Check us out at http://5starsaltcaves.com
Some of the tasks you will be performing as a Spa Associate:
Service tasks
Set up and prepare rooms for services
Bring clients into our services (Salt Cave, Foot Bath, Sauna) and give orientation
Clean & dry customer’s feet after the foot bath service
Clean foot-bath tubs after each session
Clean saunas after each session
VERY IMPORTANT
: Keep everything running on time (this is very critical to the spa operation and can sometimes be stressful, if you are not a proactive person or someone who does not have good time management skill) You will be the
primary person
responsible for the timeliness of our services
Front Desk Tasks
Answer phones
Check voicemail, email, messages
Book appointments using our online booking system
Explain our services to customers
Up-sell session blocks, packages, memberships
Communicate with therapists to make sure their schedule is accurate
Welcome customers and check them in for their services
Take payments and check customers out after their services
Coordinate the flow of services, so everything happens on time
Help sell products in the store
File intake forms and other administrative work
Spa-keeping tasks:
open and close the store
Restock sheets and towels in massage rooms, saunas, etc
Clean & maintain foot bath modules
Clean and maintain saunas
Wash and fold laundry (massage sheets, towels)
Wash cups
Restock bathrooms
Wipe down bathroom counters
Take out trash
Sweep and vacuum rooms
Wipe down retail product shelves
Total starting Salary is about $25.00 - $27.00 / hour
Base salary is $ 22/hour and tips average $3.00-6.00 / hour
Requirements
Job requirements for Lead Spa Associate:
A friendly and welcoming personality
Experience in any of these areas: customer service, retail, spa, health and wellness or hospitality industry
Familiarity with spa booking or appointments systems
Spa associates are:
Motivated to help people and inspired to change lives
Excited about health and wellness
Friendly attitude
Good communicator at giving orientation for our services, one on one and groups up to 10 people at a time
Detail-oriented, good time management
Organized and self-motivated
Work well with others, as part of a team
Physically fit (this is an active job)
Results-driven and responsible
Available to work on weekends (Fri, Sat, Sun)