About the role
Description
Resolve workstation and server related issues.
Complete troubleshooting, installation, configuration, and management requests.
Ensure desktop programs comply with policies and security regulations.
Catalog, maintain and track software distribution library.
Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software.
Assist in the planning and execution of unit and system testing, application installation, and imaging remotely.
Access, install and monitor software packages on IT systems and related hardware.
Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool.
Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware.
Desktop Reimaging Services
Requirements
Minimum Requirements
Must possess an active DOD Secret Security Clearance.
Minimum of five (5) years Desktop support experience.
Windows 10 Training
IAT Level II certification.
Specialized Experience:
Five years of Desktop Support and IT related troubleshooting, installation, and configuration experience.