Quality Manager

Overview

Our Operations professionals manage and support the creation of our world-class flow control products in a low-volume, high mix manufacturing environment. These folks are our manufacturing leaders - shop managers, purchasing professionals, production and demand planners, engineers, and quality professionals who value working with other top manufacturing professionals and helping solve complex production problems. In addition to a work environment that promotes learning and promote-from-within opportunities, we understand what matters to our production workers: competitive, market-drive pay, outstanding benefits, and a stable and dependable job place supported by over 140 years of being in business. If you are looking for a place to call home in your next manufacturing role, come and explore all that Chesterton has to offer!

Our benefits offering include

“Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!

Chesterton Student Loan Repayment Program

BCBS Medical Coverage

Delta Dental

401K savings plan with a Chesterton contribution

PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes

Vision insurance

Tuition Reimbursement

• Short-term disability and long-term disability insurance
• HSA & FSA options to cover additional medical costs
• Parental leave for moms and dads to be
• "Grandternity" leave for new grandparents
• Hiring referral bonuses (up to $3,000 for select roles)
• A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!

Job Summary

This position provides Quality Engineering and Supervisory support to the organization as assigned, including responsibility for the day to day operations of the Quality Inspection group and Quality Engineers within the IL/ARC Value Stream. Develops, implements, and executes the quality system requirements for all product lines, services, or major project areas with particular emphasis on modern quality technology implementation. The quality support will include supplier quality management, and manufacturing quality, management work within the quality organization and other major business functions (i.e. Production, Engineering, Purchasing, Finance, etc.) to develop and implement quality systems and methodologies as required to achieve organizational and company goals.

Job Model: On-Site

All fully remote positions have no regular expected onsite scheduled days. Fully remote employees may be required to come onsite due to business needs.

Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager.

On-Site positions will require employees to work on-site for each of their scheduled shifts.

Responsibilities

• Consistent, regular and punctual attendance is an essential function of this job.
• Directs the activities of assigned Inspection personnel & Quality Engineers. Coordinates the effective utilization of manpower, equipment and materials.
• Works cross functionally to implement proper inspection points in key process steps to protect the customer and brand.
• Understand, interpret and support activities required with respect to standards and regulatory requirements impacting products and processes.
• Understands operations, business system, order fulfillment process and performs all relevant quality functions.
• Responsible for adjusting practices within the Quality organization to ensure effective supplier quality control methods are in place.
• Establish effective data collection and monitoring to provide appropriate knowledge of suppliers and their impact on Groveland’s operations.
• Develop plans to reduce incoming inspections without impacting on product quality.
• Attend daily SQDIP meetings to report on any incoming quality complaints.
• Provide quality technology leadership in the implementation and/or maintenance of ISO 9001, ISO 14001, other quality/industry standards and Total Quality Management principles.
• Use Quality planning tools and techniques to define critical parameters of in-coming parts.
• Lead supplier corrective actions (8Ds) and communicate status internally.
• Participate in supplier audits and supplier selections.
• Develop and implement a company quality standard and metrics to measure progress.
• Be responsible for Operations Quality measurements and improvement process.
• Prepare documents, records and reports as appropriate.
• Follow up on all communications internally and externally essential to Quality operations.
• Secure data in a manner such as to ensure that the company’s interests are at all time protected.
• Maintains a safe work environment, ensures safety procedures are followed, and provides for proper housekeeping in the area.
• Leads, coaches, and develops a team to achieve departmental and organizational objectives by providing clear direction, expectations, and updates on priorities and progress.
• Provides timely ongoing performance feedback, conducts performance reviews, and supports employee development planning.
• Fosters an inclusive, engaged, and high-performing team environment while embracing Chesterton’s core values.
• Ensures team adherence to company policies, procedures, and applicable regulations.
• Initiates and partners with HR to review and update direct reports’ job descriptions, ensuring clarity in roles, expectations, and leveling.
• Effectively conducts sensitive employee discussions, including compensation-related conversations and disciplinary actions, with sound judgment and professionalism.
• Communicates & collaborates effectively across functions, levels and teams within the organization while supporting and driving departmental initiatives.

Complexity of Duties

• Work is highly independent, with minimum instruction or supervision.
• Handles moderate to complex issues.
• Makes decision based upon sound judgment and data.
• Contacts are with all levels of personnel including executive and senior management, across organizations, internal and external customers & suppliers in various organizations.
• Interacts with multiple groups within the business. Works closely with Management to make decisions that impact the product quality. May make recommendations to Management on a regular basis. Interacts with suppliers and often represents the Company on quality issues.
• May be required to travel.

Essential Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough knowledge/understanding of manufacturing environment, quality control, and production processes. Basic understanding of business concepts and budgets. Customer focused and results oriented.
• Strong communication, managerial, interpersonal and problem solving skills.
• Strong demonstrated use of quality planning tools, statistical techniques and Lean principles.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Negotiation, arbitration, presentation, audit and contract skills with internal and external customers & Suppliers, verbal and written communication skills at all levels of the organization together with computer literacy skills
• Ability to direct the work of others, exempt and non-exempt
• Excellent PC application skills,