About the role
Description The Student Financials and Visa Specialist, (SFVS) is responsible for Visa packet preparation and corresponding outreach to students. This position will assist with keeping the website up to date and will also assist with general tickets coming to the areas under Student Financial Services. The person in this position also will provide key assistance with billing, collections, scholarships, financial aid, and transcripts as needed and work in the API physical of?ce 2 days a week. Requirements
Key Responsibilities: Support students applying for Visas by timely preparing documents needed for the Visa process
Perform phone, email and text outreach to students regarding Visa process and application.
Provide customer support for phone calls, emails and tickets coming into the Student Financial Services queues.
Assist with adding new charges and/or deduction to ensure ?nancial aid information is updated and posted to student accounts
Communicate with students regarding the financial aid deferral process
Maintain and update student accounts, including name and address changes, mergers, or mailing attentions
Review Consulate and other relevant websites to ensure that the API website has up to date information.
Maintain the highest standards of customer service when interacting with students, parents, and/or Universities
Assist with correspondence for past-due accounts and collections, identify delinquent accounts by reviewing reports, and communicate with students to request and arrange payments
Create and present presentations on Visa procedures
Guide students through Visa application process and review application materials for students via, phone calls, emails, tickets and webinars
Research student account discrepancies as needed
Collaborate with internal Programs/Unit Managers and Unit colleagues on financial services and visa issues and/or questions
Guide students and/or parents through the ?nancial aid transfer process and send enrollment veri?cations and consortium agreements to schools, upon request
Assist in preparing batch visa materials
Assist with and perform other duties and projects as assigned