About the role
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
About the Role
The Patient Service Technician delivers, sets up, and picks up durable medical equipment, oxygen, infusion equipment, and medical supplies for homecare patients. You will educate patients on the basic use of their equipment, assist with equipment-related questions, and provide compassionate, professional service in patients’ homes.
Why This Patient Service Technician Role Is Different
This role directly supports patients’ safety, comfort, and independence at home. You will do more than deliver equipment—you will ensure that patients and caregivers understand how to use essential medical equipment safely and confidently.
Key Highlights
Hands-on delivery and patient-facing position
Combination of driving, equipment setup, and customer service
Independent daily route management
Opportunity to help patients receiving care at home
Emergency and on-call delivery responsibilities as needed
Training through Apria Healthcare’s Driver Training Program
Schedule First Shift: Approximately 8:30/9:00 AM–5:00/5:30 PM Second Shift: 3:30 PM–12:00 midnight Multiple shifts are available based on operational needs
On-Call Expectations
Must be available to participate in the evening on-call rotation
On-call coverage is required approximately four weeks per year
Must respond to emergency delivery requests during assigned on-call periods
Travel Requirements
Daily travel in a company vehicle to patient homes and other service locations
Must safely drive during the day and at night in varying weather and traffic conditions
Occasional travel by automobile or plane may be required
Salary Range
$19.60–$22.00 per hour
Actual compensation may vary based on experience, skills, education, and location
What You’ll Do
Deliver, set up, and pick up medical equipment and supplies from patients’ homes
Teach patients and caregivers the basic use of equipment
Help patients troubleshoot basic equipment-use concerns
Schedule and organize daily deliveries and pickups by geographic territory
Load and unload durable medical equipment, infusion equipment, oxygen, and medical supplies
Complete delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance records
Follow applicable DOT, FDA, Joint Commission, hazardous-material, vehicle-inspection, and maintenance requirements
Report unsafe or unsanitary conditions identified in patients’ homes
Maintain daily vehicle inspection, maintenance, and incident reports
Perform routine vehicle checks, including fuel, oil, fluids, tire pressure, and brakes
Report vehicle or equipment malfunctions to the appropriate supervisor
Clean equipment and assist with minor equipment repairs when needed
Use hand tools, material-handling equipment, carrying devices, and appropriate personal protective equipment
Respond to emergency deliveries and participate in on-call coverage as required
Perform additional duties as assigned
Required
High school diploma or equivalent education or experience
At least one year of related work experience
Must be at least 21 years old at the time of hire
Minimum of three years of driving history
Valid driver’s license
Successful completion of Apria Healthcare’s Driver Training Program
Ability to meet applicable DOT, FDA, and Joint Commission requirements
Basic computer and math skills
Ability to read, write, and communicate effectively in English
Ability to safely operate a motor vehicle during the day and at night
Ability to complete accurate delivery, patient-service, and vehicle documentation
Ability to work in patient homes and adapt to different environmental conditions
Physical Requirements
Frequently lift equipment weighing between 10 and 160 pounds from varying heights
Carry equipment distances of up to approximately 350 feet, including on stairs or in elevators
Push or pull objects weighing between 20 and 60 pounds using carts or dollies
Frequently stand, walk, sit, bend, reach, stoop, kneel, crouch, and squat
Frequently climb stairs and step in and out of company vehicles
Occasionally climb ladders up to 10 feet
Safely work indoors and outdoors in varying temperatures, lighting, weather, and traffic conditions
Wear required personal protective equipment and follow precautions when handling oxygen, cryogenic fluids, cleaning agents, or other regulated materials
Top Attributes for Success
Compassion and empathy for patients
Dependability and personal accountability
Strong customer service and communication skills
Organization and route-planning ability
Sound judgment and problem-solving skills
Attention to safety and regulatory requirements
Mechanical aptitude
Comfort working independently and entering patient homes
Accurate documentation and basic computer proficiency
Flexibility to respond to changing patient and delivery needs
Why You’ll Love Working Here
Make a meaningful difference in patients’ lives at home
Help patients use essential medical equipment safely and confidently
Perform independent work while remaining part of a healthcare support team
Build valuable experience in healthcare delivery, equipment setup, and patient service
Receive job-specific driver and safety training
Work in a hands-on position with varied daily responsibilities
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #ApriaHealthcare #AccendraHealth