Service Manager

Description Join Our Growing Team! At ADMAR, being part of something bigger is a source of pride. With the right equipment from ADMAR, our customers build, landscape and get work done in our communities—and in yours too! Want to contribute in a BIG way? Join our team! Now, we’re not talking about just a job, we’re talking about elevating your career, at a place where the sky’s the limit with ongoing training and advancement opportunities. Job Summary: Service Manager

Critical role within the company with responsibility for maximizing shop efficiency, revenue generation capability and productivity of the service department personnel. You will establish and mentor an organization dedicated to achieving the highest levels of equipment service and repairs while maintaining a high level of customer satisfaction. You will collaborate with other departments within the branch as well as with other branch locations, in order to improve the overall performance and profitability of the business.
Essential Functions:
Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered to
Assisting in the recruitment of qualified personnel. Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branch
Supervise and mentor service technicians by performing spot checks. Ensure work is progressing at the desired pace
Prepare schedules and plan staff duty rotations as needed to ensure that the department is staffed properly
Review OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service department
Responsible for the timely review of overtime requirements and recommend changes as needed
OEM Portals: Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locations
Ensure service documentation is prepared and processed in a proper and timely manor
Ensure any chronic, long term or out of the ordinary issues are reported
Run reports as needed, process the data for practical use and respond to progress report requests as necessary
Maintain established goals for staff training, equipment status and maintenance programs
Review staff training records and make recommendations for their continuing education
Responsible for constant communication with team to ensure all expectations are being met
Requirements
Skills:
Must be dedicated to running a clean, safe and efficient shop
Must be a highly motivated individual and dynamic leader
Must be able to read and write the English language
Possess the ability to calculate figures, such as discounts, interest, and percentages
Be able to read and understand electrical and hydraulic schematics within service manuals
Ability to multitask is a must
Exceptional phone skills
Excellent customer service skills
Must have the ability to work with diverse groups in a challenging, fast paced setting
AS400 or other ERP systems knowledge a plus
Have a strong desire to seek self-improvement
Be able to participate in online and group training and utilize established training courses for group classroom and on-line learning
Willing to put in the extra time to ensure goals, deadlines and customer satisfaction are met
Experience/Education:
High School Diploma or equivalent
3 – 5 years’ experience as a Shop Forman or Service Manager, preferably in the equipment industry
Highly competent computer and keyboarding skills
Strong verbal communication skills
Verifiable references and a work history
Physical Demands:
While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
ADMAR offers a competitive salary, comprehensive medical coverage, 401k with generous company match, paid time off, and more.
Realize your potential at ADMAR, and you’ll enjoy exciting days with a “great group of people” and “opportunities for fulfillment in your career.” As one of the largest independently owned providers of construction equipment and supplies, we encourage you to apply today!
ADMAR Supply Co Inc is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.