Team Leader

Role: Team Leader - NEW STORE OPENING - OCT

Location: London Bridge, London

Contract: Full Time - Fixed Term (3 months)

Salary: £15.00 per hour

Who We Are

• Card Cop is bringing the world of card collecting to life with a new retail concept built around football, cards, culture and community.
• Our first London store will be a destination for collectors - somewhere to discover products, talk football, share knowledge and connect with people who genuinely understand the excitement of the hobby.
• This is our first store, but it's just the beginning. We're looking for a Key Holder to help bring the Card Cop experience to life and set the standard for our Product Expert team.

The Team Leader Role

You'll be a trusted member of the store team, combining brilliant customer engagement with the confidence to step up, support the team and keep things moving.

• Help lead the shop floor and support the management team
• Bring energy, product knowledge and a genuine love of collecting to every shift
• Create brilliant experiences for collectors and newcomers alike
• Build relationships with customers and help grow the Card Cop community
• Support and motivate Product Experts to deliver consistently high standards
• Bring commercial awareness and help the team identify opportunities to drive sales
• Step up, solve problems and take responsibility when needed
• Help create the energy and standards that make people want to come back

What's in it for the Team Leader?

• The opportunity to be part of the first Card Cop store
• A role immersed in football, cards and collector culture
• The chance to turn your passion and knowledge into a career in retail
• More responsibility while remaining close to customers, product and the community
• The opportunity to support and influence a team of fellow collectors and enthusiasts
• A fast-moving environment where personality, initiative and ideas are encouraged
• The chance to grow with Card Cop as we move beyond our first location

The role would suit someone who is:

• Genuinely passionate about football, cards, collecting or enthusiast-led culture
• Experienced in retail, customer service or another customer-facing environment
• Naturally confident talking to customers and sharing knowledge
• Commercially aware and motivated by delivering great results
• Energetic, adaptable and comfortable working at pace
• Reliable and confident stepping up when additional responsibility is needed
• Excited by the opportunity to help build a new collector community

Part Product Expert. Part collector. Part team leader.

INDCOP