About the role
Company Description
AIM is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North and South America, EMEA, and Asia. We serve the electronics industry, as well as various specialized businesses, including LED lighting, mobile devices, automotive, renewable energy and aerospace. At AIM, we are committed to developing world-class products through innovative R&D and offering unparalleled sales and technical support.
Summary
Reporting directly to the Business Manager Specialty, the
Customer Service Coordinator (CSR)– Specialty
supports customer experience goals through exceptional customer service to existing and potential clients. They also provide a high level of direct support to the Business Manager of Specialty by executing tasks and providing accurate information in a timely and sometimes expedited manner. This position plays a vital role in building customer loyalty through quality of service, which helps to differentiate AIM from its competitors.
Responsabilites
The CSR coordinator's responsibilities include but are not limited to:
Review Daily Shipments - Errors and Back Orders
Log in Tracking# on Daily Shipments
Email Tracking & Commercial Invoices to Customers and any other required Documents on Daily Shipments
Email Freight Charges on Manual Shipments
Daily Filing of Shipped Customer Orders and Completed Purchase Orders
Enter and send Customer Orders, Confirmations to Customers, Generate Shop Orders for Manufactured Parts
Manage Customer Blanket Orders
Generate RMA’s when required
Print C of C, C of A and any other required documents / Return Customer Orders to Manufacturing floor
Get Quotes from Suppliers
Enter and send PO to suppliers for Purchased Parts, Raw Material, Tooling and Scrap
Receive Raw Material, Parts, Tooling and Scrap when arrives
Send Invoice/Receiving Packet to Montreal for Payment
Complete Manufacturing Shop Orders for Customer Orders and Internal Melts and Outsourcing
Reserve Material on Customer Orders
Receive RMA’s / Scrap Out or Return to Stock
Manage Outsourcing of AIM’s material with Supplier
Manage Scrap returns from Customers
Manage Scrap and Dross returns to and from Montreal
Manage Specialty Department Inventory and Cost
Set Up New Specialty Item#’s for new products
Assist in packaging products on occasion.
Perform other duties as required.
Qualifications
- Post-secondary education in communications or business administration (an asset)
- Minimum 2-4 years in customer service, sales support, or order management within a manufacturing setting.
- Professional demeanor with empathy and strong client relationship management.
- Strong proficiency with ERP Software (IFS or equivalent)
- Proven capability in handling complex or high-value customer inquiries and problem-solving
- Ability to work independently and prioritize tasks in a fast-paced environment
- Ability to work calmly under pressure
- Working knowledge of Microsoft Office suite (Excel, Word, and Outlook)
- Excellent oral and written communication skills
Good interpersonal skills, team-oriented
Good organization skills, able to multi-task