About the role
Compensation: Starts at $22/hour based on experience
Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.
We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.
⸻
Key Responsibilities
As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:
- Recruiting, hiring, and onboarding new team members
- Creating and managing staff schedules
- Ensuring coverage for all shifts, including holidays and weekends
- Conducting performance reviews and quality assurance
- Supporting a collaborative and respectful team culture
- ⸻
Desired Skills & Qualifications
We’re looking for someone who is:
- Friendly, respectful, and professional on the phone
- Experienced in business phone communication
- Accurate and efficient in typing
Proficient with
Google Chrome or Firefox
Email and Microsoft Office (Word, Excel, PDFs)
Skilled in multitasking and problem-solving
Able to work independently and as part of a team
Detail-oriented and organized
Experienced in team management and leadership
Compensation & Benefits
Vacation and Holiday pay
Health and dental insurance
401(k) retirement plan
- Commission opportunities for additional sales
- Supportive team environment with flexible time-off scheduling
- Opportunities for growth in a family-oriented company
- ⸻
About Midwest Answer
Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.