About the role
Description
General Accountability
This position reports directly to the Equity Supervisor. Keeping up with volume and prioritizing tasks appropriately is a challenge in this position. Completing time-sensitive closing documents, disclosures, and satisfactions, setting up and servicing escrow accounts, ordering third party services, quoting and processing payoffs, filing, handling mail, and researching problems with existing loans. Must be able to communicate effectively with members, loan officers and attorneys. In processing, the individual must review documentation and obtain what is needed to clear the loan or to do the closing package. This position is responsible for teller activity on members’ accounts, withdrawing checks from general ledger accounts for various fees, and at times, doing accounts payable for the department expenses.
Specific Accountabilities
Deliver outstanding service to both internal and external partners that meets or exceeds our Service Promises
Meet or exceed established sales and service goals
Must possess effective knowledge of the Credit Union’s products and services
Generating or obtaining equity loan applications from various sources
Order title work, property valuations, and flood certifications
Complete accurate loan-closing packages in a timely manner, following guidelines and compliance procedures for 16 states
Coordinate simultaneous closings with outside lenders
Coordinate attorney loan closings
Send package to closing location
Ensure recording of security instruments and filing of loan documents
Ensure that Deeds of Trusts and Flood Certifications are cancelled for paid equity loans
Responsible for quoting correct pay off information for all equity loans
Setting up and servicing escrow accounts
Ensure compliance with TRID, HMDA and other regulations
Implementation and testing of new loan products and updates in the loan origination system and core system
Knowledge, Skills and Abilities
General understanding of real estate lending
Knowledge of core systems
Excellent computer skills and typing skills
Excellent oral and written communication skills
Experience in several computer programs
Ability to multi-task and prioritize
Ability to perform professionally and efficiently
Exceptional attention to detail with willingness to further knowledge
Excellent problem solving skills
Working within a team based environment with multiple departments, financial centers and outside vendors