Sr. Director of WMS

Description Job Title: Sr. Director of WMS Reports To: CEO Purpose of Position The Sr. Director of WMS will manage   and maintain the department’s mission-critical functions through rigorous   succession planning, comprehensive employee training, and direct performance   management. The role is responsible for driving project success from   inception to completion by establishing detailed timelines, motivating teams,   and reporting weekly on progress and post-project evaluations. Additionally,   the candidate will oversee all Warehouse Management Systems (WMS),   coordinating system rollouts, conversions, and vendor relations while   leveraging EDI experience to find operational efficiencies. Finally, the   position requires technical oversight of the IT support system to identify   systematic issues, troubleshoot requests based on priority, and implement generalized long-term solutions.

Values and Business Practices Non-negotiable
Customer First
We treat employees with respect and dignity
We operate with high business ethics
We don’t lie, steal or cheat to make a living
We are a good corporate citizen
We value our professional relationships
We strive to have a “Continuous Improvement Culture” • Safety
Attitude towards customers
Continued under performance
Company Expectations
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc.…
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency

Effective communication and interpersonal skills when dealing with individuals and departments throughout the company.
The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to 2 years
The ability to motivate and drive a team to meet and exceed department and company goals
Role Expectations

Succession and Backup

Maintain and annually update backup plan for all mission critical functions within the department
Ensure training of all mission critical functions
Management

Set clear goals and expectations for all direct reports
Properly document all performance issues and create a PIP when deemed appropriate.
Project Management

Create a detailed plan for each approved project, to include the following: timeline, milestones, resources, responsibilities, potential risks, etc.
Motivate and drive the team of each project to achieve the milestones and goals of each project
Communicate, monitor and report weekly to all involved the status (achievement's, gaps, failures, next steps) of each project
After the completion of each project, evaluate the overall success and impact to the company and investigate any failures
Follow up on open CARs ensuring that implemented actions are effective and completed.
Accountable for the following:

Oversite of all WMS systems.
Support Team / Conversion Teams / new customer setups
Ensure employees have proper training as outlined by their respective CARE form
o Coordination of WMS rollouts and conversions are planned, approved and executed properly.
Ensure that the WMS environments are maintained and release packages are installed when appropriate.
Look for areas of improvement and solutions to implement gain efficiencies.
Strong experience with EDI
WMS Vendor Management

Maintain positive relations with WMS vendors.
Attend WMS seminars and user groups.
Monitor vendor ticketing system and look for opportunities for improvement.
ITS system

Identify any systematic patterns, which may require more generalized actions.
Respond to all support requests bases on areas of responsibility and priority level accordingly.
Troubleshoot and resolve issues or involve the appropriate person.
Miscellaneous

Adhere to the expense authorization document