About the role
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
Ready to lead where experience, strategy, and people come together?
We’re looking for an Associate Manager, Attorney-Represented Bodily Injury Claims to lead and develop a team handling complex, attorney-represented claims. This is an opportunity to use your claims expertise in a bigger way, coaching talent, influencing outcomes, and helping your team navigate challenging claims with confidence. If you’re an experienced BI professional ready to take the next step in leadership, we’d love to connect.
Key responsibilities include developing and executing strategies to drive strong employee performance and consistent, expert claims handling; monitoring staffing levels and workloads; providing coaching and mentoring; and participating in performance management and reviews. The Team Leader also addresses escalated customer situations, supports unit goal‑setting, and fosters a high‑performance, collaborative culture.
The Bodily Injury Associate manager will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This remote role requires availability during Pacific Time Zone business hours.
Key Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews