About the role
Seasonal
- Work, Play, Get Paid, and Enjoy the Perks!
- Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
- Pay: 15.50 per hour
- Start Date: September 14th
- Seasonal: Seasonal work involves temporary employment tied to specific times of the year.
- Schedule: May require working early mornings, evenings, weekends, and holidays
- If you're seeing this job, we're still hiring and accepting applications
- Employee Perks: Medical Benefits – Minimal Essentials Coverage available
- Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
- 401k plan available to any employee over the age of 18
Discounted Friends and Family Lift Ticket Vouchers
- 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
- 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
- Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
Why Work with Us?
- Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!
- Job Responsibilities: Provide friendly, quality customer service.
- Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
- Become proficient in sales systems (training provided).
- Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
- Stay updated on resort and system knowledge.
- Use professional selling techniques aligned with Quality Tracks standards.
- Collaborate with team members and other departments.
- Cover 8-hour phone shifts, with potential for longer hours during peak times.
- Ensure exceptional follow-up for guest satisfaction.
- Address and resolve guest complaints effectively.
- Maintain strong customer service and safety awareness, following instructions accurately.
- Adhere to grooming standards and demonstrate punctuality.
- Work collaboratively as part of a team.
- Education: High School Diploma or GED
- Preferred Experience: Previous Call Center Experience
- All Information above is subject to change at any time.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
- Snowshoe is an equal opportunity employer.