About the role
Seasonal (Seasonal) Location: Mammoth Lakes, CA Canyon Lodge Limelight Hotel Westin Mammoth Mountain Inn Terms: Seasonal,
full- and part-time
roles available
Pay
$20/hour base wage , plus
tips
Requirements
Expect
weekend
and holiday work. Daily operations broken into morning and evening shifts.
Driver's License
Ability to
- lift up
- to 80
- lbs
- No
- previous
- rental experience
- required !
About
U s
Ski Butlers is an integrated operation of the
Mammoth Mountain
rental department.
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,
partners
and team members. We have cultivated an extraordinary team culture over the past 20 years ,
rallying behind collaboration,
teamwork,
accountability ,
and fun
above all else . Our mission is to make ski vacations convenient by tapping into our shared passion,
culture
and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values
.
Service | Simple | Purposeful | Curious | Give
- Delivering exceptional service, being purposeful, keeping it simple,
- remaining
- curious
- and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we
- don’t
- stop there. Our culture is about being a part of something bigger. Whether
- it’s
- contributing to our net zero climate initiatives, building lifelong
- friendships
- or making a
- customer’s
- vacation memorable, a job at Ski Butlers will be the best decision you make.
About the
R ole
Ski
- T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing
- on -mountain support
- service
- and pick ing
- up gear at the end of
- their rental period .
We empower our technician
- s to build confident decision making,
- accountab ility
- and
- professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers.
- Join our team to pursue your passion in the mountains and most importantly, have fun!
Perks and Benefits
Alterra Mountain Company Employee Pass Mammoth friends & family passes Discounted access to
500
- + industry brands
- Generous d iscount s
- to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over
- 18
- years old
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul tilingual Behavioral Health. Comprehensive Employee Assistance Pro grams , emotional
- wellbeing
- and work-life balance resources to keep you at your best.
Primary Responsibilities
Delivery
C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our
three
Key Customer Requirements
:
KCR #1
On Time –
A rriving within 5 minutes of the agreed upon time
KCR #2
Communication –
S etting clear expectations around the entire scope of service
KCR #3
Equipment –
C hoosing the right equipment for each guest given their skills and current conditions at the resort
Support
P rovide equipment support to our guests
within 45 minutes
Pickup
- A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
- Maintain delivery vehicle cleanliness and fuel levels
- Packing orders for future delivery
- Setting up the next shift and future team members for success
Secondary Responsibilities
- Basic ski/snowboard tuning,
- waxing
- and general equipment maintenance
- Making/Answering customer phone calls with a positive and inviting tone of voice
- Restocking delivery vehicles with extra equipment
Plan delivery routes, support
- calls
- and pickups for the current and upcoming shift.
- Respond to customer phone calls, text messages,
- emails
- and voicemails
- in a timely manner .
- Upselling existing guests via phone calls/texts in predelivery communication
- Taking reservations and issuing refunds
Ski Butlers and Mammoth Mountain
- are standalone
- businesses
- within Alterra Mountain Company's family of mountain destinations.
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.