Ski Technician – Rental Delivery – Vail

Seasonal (Seasonal) Job Title: Ski Technician

• Rental Delivery

–

Vail

Location

Vail, Colorado Terms:

• Seasonal,
• full- and part-time
• roles available

Pay

• $ 18 /hour base wage ,
• plus
• generous
• tips

Requirements

Expect

• weekend
• and holiday work. Daily operations broken into morning and evening shifts. No
• previous
• experience
• required !

About

• U s
• Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,
• partners
• and team members. We have cultivated an extraordinary team culture over the past 20 years ,
• rallying behind collaboration,
• teamwork,
• accountability ,
• and fun
• above all else . Our mission is to make ski vacations convenient by tapping into our shared passion,
• culture
• and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values
.

Service | Simple | Purposeful | Curious | Give

• Delivering exceptional service, being purposeful, keeping it simple,
• remaining
• curious
• and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we
• don’t
• stop there. Our culture is about being a part of something bigger. Whether
• it’s
• contributing to our net zero climate initiatives, building lifelong
• friendships
• or making a
• customer’s
• vacation memorable, a job at Ski Butlers will be the best decision you make.

About the

R ole

Ski

• T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing
• on -mountain support
• service
• and pick ing
• up gear at the end of
• their rental period .

We empower our technician

• s to build confident decision making,
• accountab ility
• and
• professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers.
• Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks and Benefits

Free Alterra Mountain Company Employee

Pass

• Unlimited access to all A lterra
• M ountain
• C ompany
• owned resorts , subject to blackout dates

Ability to upgrade to

• F ull
• or Base
• Ikon Pass at heavily discounted rate

Epic

Pass – Merchant

Discounted access to

500

• + industry brands
• Generous d iscount s
• to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over
• 18
• years old

Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c
over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul
tilingual Behavioral Health.

Comprehensive Employee Assistance Pro grams , emotional

wellbeing

and work-life balance resources to keep you at your best.

Primary Responsibilities

Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals: Packing rental orders in advance of equipment delivery .

Delivering rental equipment to guests’ accommodation an
d providing a highly personalized fitting experience
.

On-Mountain Support for guests requesti ng equipment changes.

Picking Up equipment from guests’ accommodation at the end of their
rental period. Equipment
is brought back to the shop, sanitized, tuned, and re-stocked for their next use.

Delivery: C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our

three

Key Customer Requirements

:

KCR #1

On Time –

A rriving within 5 minutes of the agreed upon time

KCR #2

Communication –

S etting clear expectations around the entire scope of service

KCR #3

Equipment –

C hoosing the right equipment for each guest given their skills and current conditions at the resort

Support

P rovide equipment support to our guests

within 45 minutes

Pickup

• A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success

Secondary Responsibilities

• Basic ski/snowboard tuning,
• waxing
• and general equipment maintenance
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment
• Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.