About the role
Seasonal (Seasonal) Job Title: Team Leader
- Rental Delivery
–
Vail
- Location: Vail, Colorado Terms: Seasonal,
- full- and part-time
- roles available
Pay
- $ 21 /hour base wage , plus
- generous
- tips
Requirements
Expect
- weekend
- and holiday work. Daily operations broken into morning and evening shifts. No
- previous
- experience
- required !
About
- U s
- Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,
- partners
- and team members. We have cultivated an extraordinary team culture over the past 20 years ,
- rallying behind collaboration,
- teamwork,
- accountability ,
- and fun
- above all else . Our mission is to make ski vacations convenient by tapping into our shared passion,
- culture
- and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values
.
Service | Simple | Purposeful | Curious | Give
- Delivering exceptional service, being purposeful, keeping it simple,
- remaining
- curious
- and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we
- don’t
- stop there. Our culture is about being a part of something bigger. Whether
- it’s
- contributing to our net zero climate initiatives, building lifelong
- friendships
- or making a
- customer’s
- vacation memorable, a job at Ski Butlers will be the best decision you make.
About the
- R ole
- Team leaders (aka shift managers)
- are responsible for
- upholding Ski
Butlers
customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing
expectations
and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits
Free Alterra Mountain Company Employee
Pass
- Unlimited access to all A lterra
- M ountain
- C ompany
- owned resorts , subject to blackout dates
Ability to upgrade to
- F ull
- or Base
- Ikon Pass at heavily discounted rate
Epic Pass
- Merchant
Discounted access to
500
- + industry brands
- Generous d iscount s
- to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over
- 18
- years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c
over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul
tilingual Behavioral Health.
Comprehensive Employee Assistance Pro grams , emotional
wellbeing
and work-life balance resources to keep you at your best.
Primary Responsibilities
- Opening and closing the shop daily
- Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support
- calls
- and pickups for the current and upcoming shift.
- Respond to customer phone calls, text messages,
- emails
- and voicemails
- in a timely manner .
- Dispatch ski technicians on reactive support calls
- Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
- Setting up the next shift for success
- Upselling existing guests via phone calls/texts in predelivery communication
Secondary Responsibilities
- Sizing guests in the proper equipment for orders as they come into our system
- Schedule work assignments for the following shift.
- Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting
labor management during slow periods
Taking reservations and issuing refunds
Assist
with delivery and support service operations as needed
Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.