About the role
Position Summary
Autonomous Vehicle - Fleet Manager | Philadelphia, PA
The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.
Initial onboarding will require traveling for training up to the first 2-4 weeks
Compensation
Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000
Shift
- Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand
- The benefits of belonging – what’s in it for you?
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Essential Duties & Responsibilities
Safety & Compliance
Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
Team Management & HR Responsibilities
Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
Technician Development
Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
Workload Management
Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
Problem-Solving & Issue Resolution
Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
Process & Inventory Management
Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
Billability & P&L Responsibility
Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
Repair Order (RO) Management
Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
Executive Presence
Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
Cross-Functional Leadership & Collaboration
Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
Key Competencies and Minimum Education
Experience with
Electric Vehicles and/or Autonomous Vehicles
is a requirement.
Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
Strong desire to empower team members and guide them toward positive business outcomes.
Excellent communication skills with the ability to
influence, persuade, and drive action
.
A collaborative management style with a strong customer service orientation.
Ability to manage performance , set expectations, hold team members accountable, and implement performance improvement plans when necessary.
Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
Ability to interpret data, drive KPIs , and identify opportunities for improvement.
Responsive, creative, resilient, and resourceful, thriving in a
dynamic and evolving business model
.
If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!