About the role
Client Service Representative
Animal Doctors of South Tampa
Competitive Pay Based on Experience
Full-Time | Monday–Friday, Rotating Saturday Schedule
Animal Doctors of South Tampa is looking for a friendly, organized, and compassionate Client Service Representative (CSR) to join our team! We are a busy walk-in veterinary hospital serving the Tampa Bay area, providing wellness and vaccination care, urgent and critical care, dentistry, and a variety of surgeries.
As one of the first points of contact for our clients, you will play an important role in creating a positive experience for both pets and their families. If you enjoy working with people, love animals, and can stay calm and organized in a fast-paced environment, we'd love to hear from you!
Key Responsibilities:
Welcome clients and their pets with a friendly, professional attitude
Answer phones and respond to client questions and requests
Gather accurate patient history and information and communicate appropriately with the medical team
Schedule and coordinate appointments and follow-up care
Provide clients with clear discharge and follow-up instructions
Process payments, financing, and other transactions accurately
Maintain accurate client and patient information in our practice management system
Send appointment reminders, confirmations, and follow-up communications
Make outbound calls to help reconnect with clients who are overdue for care
Educate clients about preventive care, hospital services, and available resources
Help maintain a clean, organized, and welcoming reception area
Work closely with our veterinary team to keep patient flow moving efficiently
Assist with other hospital and client-service needs throughout the day
Qualifications
Previous
veterinary reception, veterinary customer service, healthcare reception, or similar experience required
Able to work rotating Saturdays
Excellent communication and customer service skills
Comfortable working in a busy, fast-paced environment
Strong organization and attention to detail
Ability to multitask while maintaining a positive and professional attitude
Comfortable learning and using computer systems and veterinary software
Compassionate and comfortable communicating with clients who may be stressed or emotional
A genuine love for animals and interest in veterinary medicine
High school diploma or equivalent
Why Join Animal Doctors?
Competitive pay based on experience
Training and development opportunities
to help you grow your skills and career
Mentorship and career growth opportunities
Performance bonus opportunities
Mental health and employee support resources
Supportive, collaborative team environment
Benefits available through AmeriVet
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.