About the role
Key Responsibilities
Client Communication & Scheduling
- Answer calls and emails promptly with professional, friendly service
- Schedule appointments based on client needs and veterinarian availability
- Use technology to send appointment reminders, confirmations, and follow-up
messages to keep clients informed and their pets' care on track
- Make outbound calls to re-engage lapsed clients and encourage them to
schedule appointments
Client Relations & Customer Service
- Greet clients warmly and ensure a positive experience throughout their visit
- Use active listening to gather important medical information and triage inquiries,
directing more complex questions to the medical team
- Demonstrate empathy in all interactions, especially when dealing with upset or
emotional clients, while maintaining a calm and professional demeanor
- Promote current promotions and campaigns, keeping clients informed about
special offers, services, and initiatives
Managing Patient Information & Technology
- Update client and patient records in our practice management system with
accuracy and efficiency
- Process billing transactions, including credit card payments, digital payments,
financing options, and insurance claims
- Maintain organized records of client communications and appointments to
streamline operations
Support the Medical Team & Practice Operations
- Provide clients with accurate post-visit instructions, including medication
schedules and follow-up care
- Help maintain a clean, organized reception area and assist with daily practice
operations as needed
- Inform clients about the services offered, preventive care options, and how they
can conveniently book appointments online or shop for pet products through
our online store
Qualifications
- High school diploma or equivalent required
- Excellent communication skills and a strong desire to provide compassionate,
client-focused service
- Prior customer service experience, preferably in a veterinary or medical setting
- Basic proficiency with technology, including scheduling software and online
communication platforms
- Strong organizational skills and the ability to handle multiple tasks efficiently,
even during busy periods.
- Ability to lift up to 40 pounds independently
Compensation: $20-$21/hr
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.