About the role
Description
An
Account Technician
assists and supports licensed staff members with the servicing, production and renewal of customer insurance accounts. In addition to providing customer support via careful, detail-oriented maintenance of accounts, additional responsibilities for this position include, but are not limited to:
Renewing customer policy information internally
Creating client mailings for insurance documents and notices
Retrieving client documentation from various company websites
Identifying premium increases and remarketing opportunities to reduce costs to clients
Assisting Account Managers with customer requested changes and processing of endorsement documentation and billing
Processing mail received for client accounts
Identifying policy cancellations for Account Manager follow up
General account cleanup and maintenance for client accounts
Anderson Insurance Associates is an employee-owned organization with over 40 years of service to South Carolina residents. Our benefits for all full-time team members include primary health insurance covered at 100%, Dental, Vision, 401(k) with employer contributions, commission share, profit share, Paid Time Off and sharing in the ownership of our organization.
Requirements
Requirements
This entry-level position does not require experience or an insurance license, but a willingness to learn and potentially become licensed to assist in direct client-facing roles is expected
Requires an ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately and professionally
Must be incredibly detail focused and have excellent organization skills
Must be a self-starter with excellent time management and problem-solving skills
Must embrace a client-focused, team mentality
Must be proficient in MS Office tools and able to learn insurance management systems
Previous working knowledge of Applied Epic or similar insurance account management software is preferred