About the role
Role Summary
Urban Outfitters is looking for a Merchandise Operations Coordinator that will support the daily operational functions within the buying area, ensuring timely delivery of merchandise through consistent communication and follow-up with vendors, the distribution center, and the buying team. This role also involves developing key cross-functional relationships with the distribution center, vendors, production, buying, planning, and allocation teams.
Role Responsibilities
PO Entry and Revisions
Enter and revise purchase orders as needed.
Timely Delivery
Ensure timely delivery of merchandise by tracking and monitoring receipts.
SKU Maintenance
Maintain accurate SKU information.
Backorder and Pre-Order Management
Manage backorders and pre-orders to ensure customer satisfaction.
DC Communication and Follow-Up
Communicate and follow up with the distribution center to ensure smooth operations.
RTVs, Retickets, and Price Changes
Manage and execute return-to-vendor (RTV) processes, reticketing, and price changes in coordination with Planning and Allocation teams.
Receipt Management
Manage receipts alongside open-to-buy (OTB) availability, ensuring the class is not overbought and collaborating with planning/buying when shifting orders/receipts.
DTC Flags and Shipping Restrictions
Manage direct-to-consumer (DTC) flags and shipping restrictions.
GTIN Management
Oversee Global Trade Item Number (GTIN) management.
Event and Seasonal Deliveries
Coordinate time-sensitive deliveries for events and seasonal setups.
Invoice Corrections
Facilitate and assist in corrections and adjustments to invoices with the Accounts Payable team.
Team Collaboration
Work in synergy with Buying, Planning, and Allocation teams toward common goals for the merchandise area.
Role Qualifications
Attention to Detail
- Ensuring accuracy in PO entry, SKU maintenance, and invoice corrections.
Time Management
- Managing deliveries, seasonal timelines, and multiple priorities.
Communication Skills
- Clear and consistent communication with vendors, DC, and internal teams.
Problem Solving
- Navigating issues like delayed shipments, invoice discrepancies, and backorder challenges.
Collaboration
- Working cross-functionally with Buying, Planning, Allocation, and Accounts Payable.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.