About the role

This is a float position between front and back office.

Gather patient information and health background
Prepare the work area for procedures
Take x-rays of patients’ teeth when necessary and display results for the dentist
Assist the dentist during examinations and dental procedures
Prepare materials for crowns or dental impressions
Educate patients on good oral hygiene habits
Restock treatment areas and monitor inventory
Dental assistant certificate from an accredited vocational school (preferred)
1+ years of dental assisting experience

Current BLS and CPR certification
Excellent understanding of dental hygiene procedures
Knowledge of aseptic and sterilization techniques
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
Scheduling appointments in accordance with AMH guidelines.
Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
Scanning and organizing patient paperwork.
Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
Assessing charges, including past due balances and collection of fees.
Participating in internal or external educational opportunities relevant to the role.
Returning patient, provider, and third part calls in a timely manner

Skills: Exceptional written and verbal communication skills.
Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
Excellent interpersonal skills in group and community settings
Ability to plan, schedule and coordinate
Effective management of multiple duties and responsibilities in a clinical setting
Sound leadership and clinical judgment
Excellent communication skills in person, on the phone and in written communications
Flexibility in a rapidly growing and changing work environment

Ability to maintain confidentiality of financial and clinical information

Required: High school diploma or General Educational Development (GED)

Preferred: Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness

At least one year of experience in a primary care or public dental setting functioning at the full extent of her/his training

Prior work in performance or quality improvement

Full range of motion, including manual and finger dexterity and eye–hand coordination
Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

Fast paced work environment.

The noise level in the work environment is usually moderate.

Dental Assistant ' Patient Support Representative Float