Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop

Why AIS?
When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
Employee Ownership
: Your contributions directly impact the company’s success, and you share in its achievements.
Continuous Learning
: Access to resources, training, and mentorship to support your professional growth.
Inclusive Culture
: A workplace where diversity is celebrated, and everyone’s voice is valued.
Mission-Driven Work
: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

Core Knowledge & Skills:
Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.
Work & Complexity:
Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.
Quality & Independence:
Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.
Teamwork & Communication:
Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.
Consulting & Engagement:
Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop.


Position Summary

The Operations and Maintenance Technician

is responsible for

supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities

Azure Landing Zone Operations Support

Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.

Monitor platform health, configuration compliance, and resource performance across Azure environments.

Assist

• with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and
• issue
• remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.

Assist

in incident response, root cause analysis, and problem resolution for Azure platform-related issues.

Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.

Azure Virtual Desktop Support

Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces,

FSLogix

• profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity
• utilization .
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.

Assist

• with session host provisioning, image updates, scaling support, and maintenance activities.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as
• required
• for AVD service delivery.

Help

• maintain
• secure and stable end-user virtual desktop environments
• in accordance with
• organizational standards.
• Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.

Incident, Change, and Service Operations

Respond to incidents, service requests, and operational alerts within defined service levels.

Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.

Execute approved changes

in accordance with

change management procedures and maintenance windows.

Identify

• recurring issues and contribute to problem management and continuous service improvement efforts.
• Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
• Provide after-action documentation and operational reporting as needed.

Required Qualifications

3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.

Microsoft Certified: Azure Administrator Associate
and Microsoft Certified: Azure Virtual Desktop Specialty.
Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.

Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.

Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.

Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.

Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.

Understanding

• of incident ,
• problem , and
• change
• management practices in an enterprise IT environment.
• Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.

Strong troubleshooting, documentation, and communication skills
.

US Citizenship required. Preferred Qualifications

Experience supporting enterprise Azure Landing Zone implementations.

Experience with

FSLogix

, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.

Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.

Exposure to

infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.

Experience

• operating
• in regulated or
• security -sensitive environments.
• Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.

Technical Skills

Microsoft Azure administration

Azure Virtual Desktop operations

Azure networking fundamentals

Azure Monitor and Log Analytics

RBAC and Azure Policy

Virtual machines and storage services

FSLogix

• profile management
• PowerShell scripting for operational tasks
• Incident and change management platforms
• Technical documentation and runbook maintenance

Soft Skills

• Strong analytical and troubleshooting ability
• Ability to manage multiple operational priorities
• Clear written and verbal communication
• Detail-oriented with a focus on service reliab