About the role
Pay: $15.00 to $15.00 per hour
Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
Duties & Responsibilities:
Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.?
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management and report any deviations from policies, procedures, brand standards and regulations to management
Comply with all guest service basics such as uniforms, name tags and proper guest greeting
Be knowledgeable on hotel facilities and services to assist guests
Impress guests with quality and timely service in a pleasant and friendly manner
Take guest orders promptly
Prompt preparation of beverages in accordance with prescribed procedures
Delivery beverages/food to guests
Report all tips in compliance with company policy and IRS regulations
Clean equipment and areas
Restock service items
Attend department meetings as scheduled
Perform special projects and other responsibilities as assigned
Requirements
Qualifications:
High school diploma or related experience
Familiarity with hospitality industry
Understand and provide friendly guest service
Understand proper ordering, beverage preparation, and food handling techniques
Follow policies and procedures
Detail oriented
Professional attitude and behavior with effective listening and communication skills
Work in a fast-paced environment
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor’s Guiding Principles
:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing
- Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart
- Be kind, passionate and hospitable.
Be Accountable
- Take ownership and deliver results.
Aim Higher
- Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences
- Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.