About the role
Pay: $15.00 to $15.00 per hour
Description Your Path Begins Here
At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Renaissance Milwaukee West, premium distinctive AAA Four Diamond hotel, is seeking a Restaurant Host(ess) to join our Restaurant Team in Eldr+Rime.
Managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Restaurant Host is responsible for creating a welcoming and organized first impression for all guests. This role manages guest flow, seating, reservations, and communication with the service team to ensure a smooth and enjoyable dining experience. The position requires excellent communication skills, professionalism, and a warm, guest-focused demeanor.
Duties & Responsibilities:
Greet guests promptly and warmly upon arrival, creating a positive first impression
Manage reservations, wait lists, and seating arrangements in accordance with restaurant standards
Escort guests to tables and present menus as needed
Communicate effectively with servers and management regarding table status, guest needs, and service flow
Monitor dining room activity to ensure balanced seating and optimal guest experience
Maintain cleanliness and organization of the host stand and entrance area
Assist with answering phones, taking reservations, and responding to guest inquiries
Provide accurate information regarding menu items, specials, and hotel facilities when appropriate
Support servers and bussers during peak periods as needed
Maintain a professional and positive attitude toward guests and associates at all times
Follow all company policies, procedures, and service standards
Requirements
Qualifications:
Excellent customer service skills
Strong interpersonal skills with the ability to engage with guests and coworkers professionally
Ability to work in a fast-paced environment
Ability to stand and walk for extended periods of time
Ability to lift, pull, and push moderate weight
Additional tasks may be assigned at any given time
High school education or related experience
Must obtain and maintain any required certifications
Benefits: Hotel and Travel Discounts Worldwide
Paid Time Off Annually - Begin Accruing Immediately!
7 Paid Holidays
Health, dental, and vision insurance (multiple plan choices to best fit your needs)
Free parking in covered structure and easy access to public transportation
Complimentary and deeply discounted food and beverage
Uniforms provided by the company
Safety shoe discount
401(k) with company match
Clean and secure locker room for personal belongings
Compensation:
The starting hourly pay rate for this position is $15.00.
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.