About the role
Compensation: $20/hr
Job Overview
This is an entry-level position – we are not expecting a long and storied career in IT. However, we would love to understand what IT experience you have, whether it’s helping a family member with their WiFi or classes you’ve taken. Help us recognize that you have a technical, problem-solving mindset – we can provide the specific knowledge.
Key Responsibilities
- Respond to incidents and requests from multiple ticketing systems for a variety of products
- Provide support to end users, both technical and non-technical
- Utilize management and monitoring tools as necessary to facilitate troubleshooting and implementation processes
- Proactively identify and troubleshoot security infrastructure
- Support system security design and architecture decisions
- Contribute to documentation, participate in internal knowledge-sharing sessions, and thoroughly log all work performed
- Provide excellent written communication, including reports, incident reports, emails, and other required documentation
Other tasks as assigned
Required Qualifications
Security+ and Network+ Certifications
- Basic knowledge and proficiency in Microsoft Office and Windows products
- Desire for growth and will be required to further your development with valuable certifications
- Ability and readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
- Excellent critical thinking and problem-solving skills
- Excellent verbal and written communication skills
Strong attention to detail
Ability to work under pressure
Positive and professional demeanor
Strong customer service skills
Preferred Qualifications
- Familiarity using network management and monitoring tools
- Familiarity with Microsoft Azure, AWS, or other cloud providers (specifically security tools)
- Familiarity with IAM, including Active Directory, MFA, and other associated technologies
- Familiarity with firewalls, servers, switches, access points, and other network hardware
- Excellent ability to communicate technical concepts to non-technical audiences
- Check us out at archetypesc.com!
- We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.