About the role
Description
Job Title: Phone Scheduler/Triage Nurse
Job Classification: Clinical Staff
Primary Function: Reports to:
Clinic Supervisor/Administrator
- Supervises: None
- Typical Duties: The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services.
- Provides nursing triage services and health advice under the direction of a physician to patients over the phone.
- Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols.
- Responsible for scheduling appointments, follow up appointments, annual exams, etc.
- Calls patients that are discharged from the ED and/or hospital and schedules the required appointments.
- Processes refill requests received from patients or pharmacies via phone or electronic format.
- Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients.
- Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse.
- Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services.
- Conveys the clinic purpose to patients, physicians, and staff.
- Conforms to clinic dress code.
- Attends and participates in all in-service, department, and clinic meetings.
- Supports management decisions and makes recommendations for improvements.
- Meets attendance standards.
- Performs other duties as assigned by administration.
Requirements
- Prerequisites: Must hold a valid nursing or medical assistant license.
- Must be familiar with basic medical office procedures.
- Must have a working knowledge of OSHA and HIPAA regulations.
- Physical Requirements: Must be able to stand 6-8 hours daily.
- Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
- Must be able to multitask and work in stressful situations.