About the role
Requisition ID 2026-4311
Job Summary
Job Summary
Job Title
Medical Support Assistant
- Department: Department of Veterans Affairs
- Healthcare System: VA Health Care System
- Location: Onsite; Colorado Springs, CO
Salary Range
$21.47, $5.09 H&W
Work Schedule: Full-time
Overview
Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities
- Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
- Receive and respond to incoming calls, secure messages, and Veteran inquiries
- Conduct patient check-ins and check-outs
- Review, verify, and update demographics, insurance, and other patient data in VA systems
- Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
- Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
- Coordinate care across internal VA services and external providers when applicable
- Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
U.S. citizenship
High school diploma or GED required
Oral and written proficiency with English.
Basic medical terminology knowledge
Minimum of 6 months’ customer service experience
At least 1 year of clerical, call center, or healthcare administrative experience
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
Ability to pass a federal background investigation and obtain Tier 1 security clearance