About the role
About the role
We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.
Daily Responsibilities
Front Desk & Guest Services
Welcome and check in late-arriving guests with warmth and professionalism
Process early morning checkouts and handle guest billing inquiries
Answer phone calls and respond to guest requests or concerns promptly
Assist guests with local recommendations, directions, and hotel information
Handle wake-up calls, maintenance requests, and emergencies
Maintain detailed logs of all guest interactions and incidents
Financial Operations & Reporting
Complete daily audit procedures, including room revenue reconciliation
Run end-of-day reports and ensure all transactions balance correctly
Process credit card authorizations and handle cash handling procedures
Review and verify room charges, taxes, and adjustments for accuracy
Prepare daily reports for management and morning shift teams
Monitor group blocks, reservations, and room inventory for the following day
Security & Property Management
Conduct regular security walks of the property, including all floors and common areas
Monitor security cameras and respond appropriately to any concerns
Ensure all doors, windows, and access points are properly secured
Document any maintenance issues, suspicious activity, or safety hazards
Coordinate with overnight maintenance staff or emergency services when needed
Maintain key control and access logs for staff and vendor entries
What We're Looking For
Experience & Skills
Previous hotel front desk or customer service experience preferred
Basic computer skills and ability to learn property management software
Strong math skills and attention to detail for financial reconciliation
Excellent written and verbal communication abilities
Problem-solving skills and ability to handle unexpected situations calmly
Physical ability to walk property during security rounds
Personal Qualities & Availability
Reliable and punctual with strong commitment to overnight schedule
Professional demeanor and appearance for guest interactions
Self-motivated and comfortable working independently for extended periods
Trustworthy with handling cash, keys, and confidential guest information
Calm under pressure with good judgment in emergencies
Available for overnight shifts including weekends and holidays
Schedule Requirements
Full-time position working 3-4 nights per week
Shift typically runs 11:00 PM to 7:00 AM (exact hours may vary)
Flexibility for occasional schedule adjustments during busy periods
What We Offer
Competitive hourly wage
Full-time employees are eligible to enroll in Medical, Dental, Vision, Life/Long Term/Short Term Disability insurance after 60 days of employment
Enroll in our 401k plan with a generous company match after 90 days of employment
Full-time employees earn 10 paid vacation days, 4 paid personal days, state-required paid sick time, and are eligible for 11 paid holidays if you work on the holiday.
Employee discounts at Ash hotels and dining venues
Opportunities for advancement within our hospitality group
Comprehensive training program and ongoing professional development
Supportive team environment in a unique property
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.
About ASH
ASH Hotels designs, develops, owns, and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.
Located in the heart of historic downtown Providence, The Neptune is a 52‐room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus and is located just a few blocks from Brown University and the Rhode Island School of Design. Whether in one of our communal spaces or lounging in-room, The Neptune captures the ever-alluring legacy of East Coast college towns. Drawing from the most innovative underbelly of historic and contemporary Providence, The Neptune makes semi-secret exclusivity accessible to everyone.