About the role
Join our Team as a IT Service Analyst at Aspire Defence Services Limited (ADSL)
Salary: Up to £31,400 per annum
Hours: 37.5 hours per week, no weekends
Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.
What We Offer
- Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
- Pension Plan: Contributory Company Pension Plan matched up to 6%
- Insurance: Individual life assurance and personal accident cover
- Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
- Reward and Recognition: Celebrate outstanding achievements
- Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role
- Act as advisor to service users on IT processes so they are well understood and service user requirements
- Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
- Starters and leavers - Hardware, onboarding, requests for accounts etc
- White glove' where necessary to manage VIP issues
- User device enrollment, break fix, deployment etc
- Capturing information during major incidents and communicating impact/updates to business
- Ensure service management master data is accurate and kept up to date
What We’re Looking For
- Qualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC
- Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment
- Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player
Additional Information
- The Garrisons are tobacco-free working environments.
- Security clearance is required prior to starting with us.
- We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
- Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.