About the role
About the Role
Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales.
Key Responsibilities
Global Logistics Operations
Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
Maintain chain of custody and audit readiness across all asset movements
IT Peripheral Vending Program
Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve
Support vending deployments, relocations, and decommissions for new or changing sites
Asset & Inventory Management
Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management
Program Expansion & Projects
Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts
Scale capacity for surge and growth without fragmenting the service model
People & Performance Leadership
Lead, coach, and allocate work across regional leads and logistics technicians
Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders
Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities
Qualifications
Required
7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
Experience managing multi-site or multi-region operations
Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
Hands-on experience with ITAM or inventory systems and asset lifecycle management
Track record of delivering against SLAs/KPIs in a managed services or client-facing environment
Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
Excellent stakeholder communication and escalation management
Preferred
Experience running IT peripheral vending machines or smart locker programs
Background in managed services for enterprise technology clients
Experience with Jira, ServiceNow or similar ITSM/ITAM platforms
Experience with site launches, hardware refreshes, and large-scale rollouts
Lean, Six Sigma, or other process improvement background
Ability to travel as needed
Salary Range
$82,108.50 - $154,800.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya
offers comprehensive
b
enefits to all Regular, Full-Time Employees,
including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law