Academic Success Advisor

Job Profile: Academic Advisor 1
Job Family:
Academic Advising
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
Job Description:
The W. P. Carey School of Business Undergraduate Programs Office is currently seeking service-oriented individuals to join one of our dynamic Advising teams. Our undergraduate advising teams support our Tempe Campus, Polytechnic Campus, West Campus, and ASU Online students, focusing on student success, retention, and timely progress toward degree completion. Strong technical, administrative, and organizational skills are needed, along with the desire to help students succeed. Academic Success Advisors have a “Business is Personal” perspective, along with strong written and verbal communication skills. They are also part of a team that jumps in and is willing to help out when and wherever necessary. These supporting activities include, but are not limited to, teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation.
DAYS AND SCHEDULE:
8:00 AM to 5:00 PM; M-F; some evenings and weekends as needed.
Position Salary :
$46,300
Essential Duties:
Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students
Works with students both one-on-one and in group/class settings, interacting in-person, phone, Zoom, email and/or other technology
Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration
Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)
Assist student with interpreting University, college and program level academic policies and procedures
Working closely with students to identify all academic options including, but not limited to:  degrees, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills
Works closely and collaboratively with students, faculty, and staff to ensure academic success
Assist students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to:  Student Health, Counseling & Consultation, and Career Services
Participate in and present at workshops related to academic advisement and skill development
Actively participate in and attend Undergraduate Program events, including New Student Orientation, New Student Welcome events, WPC 101, Convocation, and more
Desired Qualifications:
Bachelor’s degree
Masters degree preferred
Experience working with students in higher education/college level academic advising
Collaborative, positive outlook; flexibility
Evidence of effective verbal and written communication skills
Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices and policies
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
Demonstrated knowledge of ASU academic structure and organization
Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)
Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
Experience using: CRM (i.e. Salesforce)
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
W. P. Carey staff embody a “how can I help you?” mentality and are embedded in a “Business is Personal” culture
Ability to operate independently within a larger, collaborative team environment
Ability to clearly communicate to perform essential functions. Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion
Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods.
Cognitive ability to communicate effectively, both in writing and verbally, to develop advisement materials in various formats (electronic, hard-copy, etc.), and to coordinate and present information to current and prospective students
Cognitive ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various degree/certification programs within the school
Travel - Individuals will be located in one of our offices at Tempe, West, Polytechnic, or remotely. Regardless of campus location, individuals must be willing to travel to multiple campus locations in the Phoenix metropolitan area (campus shuttle available)
Work extended hours, including evening and/or weekends, as needed
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options:
Alternative work schedules
can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
Hybrid work
is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.
Dean or vice president-level approval is required.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding

Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the
Workday Jobs Hub
.
To be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: