About the role
Description
General Description: The Delivery Driver will work with other members of the service team to increase company profitability and client satisfaction by delivering complete, accurate and on-time deliveries to customers. The driver will represent the company in a highly professional, safe and cost-effective manner that complies with DOT and other applicable regulations.
Responsibilities:
Safety
Identifying unsafe actions and conditions on a regular basis
Report all non-injuries (Accident No Injury - ANI) and injuries
Participate in weekly departmental Safety Inspections
Conduct 1 Safety Huddle per month
Performance
Prepare truck for operation by the loading of trucks, securing of items and verifying the accuracy of shipping papers
Inspect truck tires, lights, brakes, fluids, etc. to ensure safe and cost-effective performance with preventive maintenance in mind
Deliver orders via the most effective route to ensure complete orders are delivered according to established time frames and clients’ needs
Maintain communication with company during deliveries to ensure any updated instructions are received
Document delivery, accuracy and receipt of orders to the client according to company directives and report any discrepancies to company
Increase customer satisfaction by collecting information, feedback on service and resolving complaints per company policy; communicate information back to company
Inform clients of new products and services that can increase customer satisfaction and sales
Maintain and monitor truck maintenance and driving record requirements, and maintain required documents for safety, security and quality processes
Safely operate mobile equipment and other warehouse equipment as required
Perform occasional warehouse and counter duties
Maintain proficiency in computerized systems and other technologies as required
Follow company policies and procedures
Other duties as assigned
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties and responsibilities listed are subject to possible modification at any time deemed necessary by upper management. To perform this job successfully the incumbent(s) will possess the skills, aptitudes, and the abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills and abilities needed to perform the job on a daily basis in a competent manner.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Requirements
Experience Requirements: Construction equipment hauling experience preferred
Delivers superior customer service and conveys a professional demeanor
Able to read a map and accurately plan a route
Accuracy and attention to detail
Able to handle difficult customers with diplomacy and tact
Capable of following written instructions and documented procedures
Recognizes and understands product numbers and alphanumeric codes
Working knowledge of Department of Transportation (DOT) rules and regulations
Effective listening, verbal and written communication skills
Operates forklifts in compliance with OSHA requirements
Lift/carry/maneuver heavy material or equipment, up to 50lbs
Pass a drug screen, background check and fitness for duty physical
Valid CDL driver’s license and clean driving record
High school diploma/GED preferred
Minimum 2 years in similar position preferred