About the role
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is required to be performed from the UK.
Responsibilities
Executive Engagement & Trusted Advisor
Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
Outcome-Driven Success
Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
Strategic Success Planning
Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.
Complex Program Leadership
Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
AI & Emerging Tech Enablement
Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
Risk Mitigation
Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
Voice of the Customer
Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience.
Cross-Functional Collaboration
Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.
Qualifications
Experience in
Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
Executive presence
and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
Demonstrated success
in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).
Experience with AI and digital transformation
in enterprise environments.
Strong understanding
of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
Proficiency with Customer Success Planning
frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
Excellent problem-solving, communication, and stakeholder management skills.
Experience
- with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
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