About the role
Description
Commercial Service Coordinator – Security, Access, CCTV & Fire Systems
Kansas City, MO | Full-Time | Monday–Friday, 8am–5pm
Atronic Alarms
has protected commercial businesses across the Kansas City area for over 40 years. We're growing, and we need an organized, customer-focused
Commercial Service Coordinator
to be the hub connecting our clients, technicians, and vendors.
What You'll Do
Be the first point of contact for commercial clients — calls, emails, and texts
Schedule installations, service calls, and routine system inspections
Coordinate with vendors and technicians to keep jobs on track
Provide basic technical support (toggling chimes, silencing keypads, pulling system reports)
Monitor system health alerts and get ahead of issues before they become problems
A Typical Day
You'll start by reviewing the day's schedule and clearing any conflicts, then move into following up on overnight service tickets, helping clients troubleshoot, and booking new jobs as they come in. Throughout the day you're coordinating with field technicians to make sure the right people and parts are in the right place — closing the loop so nothing falls through the cracks.
What You Bring
Required:
Strong multitasking and prioritization skills — you keep moving parts organized
Clear, professional communication, written and verbal
Comfort learning new software/technology on the job
Nice to Have:
Experience in a field service, installation, or trades-adjacent industry
Experience in service coordination, dispatching, or customer service
Familiarity with security, fire, or low-voltage systems
Why Atronic
Pay & Stability:
Consistent Monday–Friday daytime schedule, no nights/weekends
Health Coverage:
Atronic covers 75% of Medical, Dental, Vision, Life & Disability premiums
Retirement:
401(k) with company match
Time Off:
8 paid holidays + PTO
Growth:
We promote from within — this role is a launchpad, not a ceiling
Culture:
Team lunches, outings, and recognition events for a team that's been around 40+ years and isn't going anywhere
Ready to be the calm, organized center of a busy commercial service team? Apply today.
Requirements
3+ years of coordinating, customer service, or dispatching experience
Experience in a service or installation environment is a plus
Strong organizers who excel at prioritizing, multitasking, and meeting deadlines
Detail-oriented communicators who learn quickly and stay current with new security technologies
Ability to troubleshoot both technical and administrative inquiries