About the role
Description
Looking for the ability to make an impact as a key part of a dedicated, diverse, and growing company? If so, Auto Driveaway Systems, LLC is seeking an innovative, detail-oriented team leader to join us as a Supervisor in our Title & Registration department. In this role, the Supervisor will be responsible for leading a skilled team of Title & Registration Associates, handling escalations, and helping support the growth of the department. A successful Supervisor will excel at balancing multiple priorities in a deadline-driven environment, adjusting workflows as business needs evolve while fostering a culture of accountability and collaboration. This leader must be organized, passionate about delivering an outstanding customer experience and able to multitask while managing transactions for one of the largest professional driveaway companies in the United States.
Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle OEMs with fast, safe and reliable door-to-door driveaway and trucked transportation service nationwide. Services include fleet shipping and fleet management services; single vehicle “door-to-door driveaway” shipping; expedited shipping; enclosed carrier shipping for high-value vehicles; international (overseas) shipping; short-term and long-term vehicle storage; licensing, titling and registration of vehicles; and vehicle maintenance and reconditioning services.
Compensation starting at $60,000 plus bonus opportunities and a comprehensive package of competitive company benefits.
Requirements
Role and Responsibilities
Manage a high performing team responsible for processing title & registration transactions for Auto Driveaway customers
Communicate with internal and external stakeholders regarding transaction status, documentation needs and timelines
Maintain expert knowledge of State and Local title & registration rules, regulations, and processes and build internal reference materials
Maintain working relationships with outside vendors, including but not limited to tag agents, electronic processors, and State and local agencies
Complete title & registration transactions using Auto Driveaway’s technology tools and system integrations
Assist with training and supporting team members
Lead by example, demonstrating flexibility in responding to changing priorities, business demands and regulatory requirements
Develop technology tools to improve efficiency, profitably, and transaction throughput
Quickly learn new processes and systems
Grow Auto Driveaway’s reputation as the driveaway company of choice across the United States
Qualifications and Education Requirements
College degree required
3+ years of experience processing title & registration transactions required
Background and experience dealing with the Department of Motor Vehicles required, multiple jurisdictions strongly preferred
Proficiency completing title & registration transactions for business/commercial customers required
Knowledge of State vehicle licensing and titling rules and regulations
Direct experience in automotive or transportation industries
Strong people leadership abilities, comfortable embracing change and building a positive team culture
Exceptional organizational and communication skills
Meticulous attention to detail
High energy, enthusiasm, and drive for achieving results, and responsive to tight deadlines
Passionate about customer experience and customer satisfaction
Proficiency with email and Microsoft Office Suite, especially Excel
Working knowledge of process development, operational excellence, and capacity planning
Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and self-motivation