About the role
Description https://www.auxiant.com/
Auxiant’s Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions.
REAL
Results
R espect
E mpowerment
A gility
L eadership
Be part of a growing and prospering company as an Account Manager. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary
- Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
- Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).
- Respond to client requests in a quality and timely manner.
- Essential Functions: Work closely with sales consultants to transition new clients to Auxiant.
- Handle essential functions on client renewals.
- Develop and maintain positive client relations to ensure business retention.
- Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence).
- Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction.
- Educate and update clients about Auxiant’s services and products.
- Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.).
- Interact with external customers in a social setting.
- Nonessential Functions: Other duties as assigned or appropriate
- Education/Qualifications: Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
- PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint).
- Previous experience in a professional office environment.
- Previous experience with customer relations.
- Excellent interpersonal, written/verbal communication and presentation skills.
- Ability to multi-task.
- Willingness to travel as needed.
- Valid driver’s license.
- Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience.
- Insurance license to be obtained.
- Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more