About the role
About Us
From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service.
Job Summary
Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne, IN. In this position you will be responsible for answering phones for dispatch and scheduling services.
#havel # Shambaugh #LI-DF #LI-Onsite
Essential Duties & Responsibilities
Maintain a positive and productive working relationship with Dispatch Manager, Operations Managers and Field Technicians
Answering Incoming Phones
- Work with Dispatch Manager to schedule service calls and planned preventative maintenance
- Update customers on status of services calls and preventative maintenance requests
- Create/Maintain tickets using internal Dispatch Board
Maintain Weekly On -Schedule for Field Technicians
Enter Backflows inspections into Cross Connection Database
Data Entry of Purchase Orders into Truline
Call vendors to track down missing invoices
Run Monthly reports for Operations Managers as needed
Other duties assigned
Qualifications
Background experience in administrative duties and customer service preferred
Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
- iSeries, AS400, or Truline experience is preferred
- Self-starter and attention to detail
- Possess a willingness to learn and ability to work well with others
- Good written, phone skills, and oral communication skills are essential to the job
- Regular and reliable attendance, including the ability to work extended hours and weekends as required
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range
$19-23 per hour