About the role
Salary: £25,272 a year
pro/rata
Interview Date: W/C 19th October 2026
Provide 1st line support for the Digital Support Helpdesk, which provides support for issues relating to both the Trusts clinical systems and wider IT systems.
To assist users with issues and service requests relating to the Trusts core clinical systems and smartcards.
Maintain a record of all calls and jobs on the Trusts and service providers service tool by raising support tickets.
Monitor support tickets from end users to ensure they are resolved or escalated within local Service Level Agreements (SLA).
Respond proactively to system changes by supporting system implementations and completing necessary training.
Demonstrate excellent communication skills, both electronically and face-to-face, to ensure a consistent level of support to system users.
Provide face-to-face support via regular departmental visits to clinical and non-clinical areas.
Assist in the development of guidance and standard operating procedures on all aspects of clinical applications support.
Job Description for Clinical Systems Service Desk Assistant