About the role
Description
Duties
- Perform all administrative and direct patient care tasks in a clinical setting to patients at check out.
- Obtain Lab/test results from outside as well as sending standing orders to designated labs
- Processing prior authorizations for various tests MD orders
- Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment
- Working closely with providers to coordinate patient care needs
- Providing patients with referrals for continuing care
- Educate patients about medical processes and procedure
Requirements
Qualifications
- Bilingual (Vietnamese Preferred)
- Electronic Medical Records programs,(EPIC Preferred)
- Customer Service Experience
- Multiple Phone Lines/Experience in a fast paced work environment
- Medical Terminology, OSHA and HIPAA training
- Experience with Medicare, HMO and PPO insurance payers
- Excellent verbal and written communication skills required
- Proven problem solving, analytical and decision making skills
- Strong computer skills (Microsoft Word, Excel and Outlook)