About the role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Commercial Lines Account Specialist to join our growing team in Madison, WI.
The Commercial Lines Account Specialist is an integral position in the production and service team. In this role, you will provide support for your production team and perform hands-on work with each account to ensure your team’s success. Your organization, tasks, and personal presentation have a direct impact on your team’s performance. Your team will count on you for accuracy, efficiency, and composure.
How You Will Contribute: Supports Account Managers, Producers, and other internal employees to ensure ARMR client expectations and standards are upheld
Processes changes, as needed, checking for consistency and documenting in ARMR’s management system (Applied Epic)
Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
Works with internal departments to ensure cohesiveness and timeliness of service execution
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments, and agent/broker detail
Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
Develops successful and effective working relationships with Producers, Account Managers, other ARMR customer service pool team members, managers, carriers, and members of other departments
Skills & Experience to Be Successful
2+ years Insurance account management experience Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat Adaptable to new computer functions and processes Professional in both written and verbal communication Self-motivated and goal-orientated Proactive in problem solving Detail-oriented Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself
As an Equal Opportunity Employer, we are
committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.