About the role
Role Overview
Provides advanced technical support and serves as a subject matter resource for enterprise IT hardware, software, systems, and end-user technologies. Independently manages complex technical issues, supports Tier II escalations, and contributes to IT process improvements, documentation, and operational reliability. Partners with IT infrastructure teams and business stakeholders to support a secure, efficient, and highly available technology environment. What
You’ll
Do...
Provide advanced Tier I and Tier II technical support for complex hardware, software, network, and user access issues
Troubleshoot and resolve escalated technical issues across enterprise IT systems and services
Support deployment, configuration, and lifecycle management of computers, mobile devices, peripherals, and other IT assets
Administer and support Microsoft Windows, Office 365, Entra ID, Endpoint Management, and related enterprise technologies
Troubleshoot networking issues and partner with infrastructure teams to improve system reliability
Support user account management, device configuration, security controls, and endpoint compliance activities
Serve as a technical escalation point for unresolved user and system issues
Develop, maintain, and improve IT documentation, standard operating procedures, and knowledge base resources
Assist with implementation and improvement of IT processes, tools, and support workflows
Support remote infrastructure teams with onsite technical troubleshooting and system maintenance
Manage IT asset tracking, inventory accuracy, and hardware lifecycle activities
Collaborate with cross-functional teams to support business applications and specialized engineering or manufacturing technologies
Provide technical guidance and mentorship to junior IT support team members
Identify recurring issues and recommend solutions to improve user experience and operational efficiency
You have...
Education
Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent relevant experience may be considered
Experience
Typically requires a minimum of 5 years of related experience in IT support, desktop support, systems administration, or related technical roles with a Bachelor’s degree; or equivalent work experience
Skills & Competencies
Advanced knowledge of Microsoft Windows and Office 365 technologies
Strong experience supporting Entra ID, Endpoint Management, and enterprise device management solutions
Strong troubleshooting skills across hardware, software, operating systems, and networking environments
Experience supporting Tier II technical issues and complex user problems
Understanding of cybersecurity practices, endpoint security, and IT compliance requirements
Ability to analyze technical issues and develop effective solutions independently
Strong documentation and process improvement skills
Excellent communication and customer service skills with the ability to support technical and non-technical users
Ability to manage multiple priorities and projects in a fast-paced environment
Ability to work collaboratively with infrastructure, security, and business teamsThe ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Nice to have...
CompTIA A+, Network+, Security+, Microsoft, or other IT certifications
Experience supporting aerospace, defense, manufacturing, or regulated environments
Experience supporting engineering applications such as Ansys, Autodesk, Siemens, or SolidWorks
Experience supporting CAD/CAM/CAE software licensing, installation, and troubleshooting
Experience with Microsoft Teams Rooms and collaboration technologies
Experience supporting ERP, MES, or manufacturing systems
Experience with automation, scripting, or PowerShell
Experience supporting IT environments during organizational growth or transformation
Ability to obtain and maintain a U.S. government issued security clearance; U.S. Citizenship required, as only U.S. Citizens are eligible for a security clearance
Ability to routinely lift 20–25 lbs and occasionally lift and move 50+ lbs
If this sounds like you, please submit an application with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning team, and work with talented people who love what they do and take pride in our mission.
In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $90,000-$118,000 base salary. Please note that wage information is a general guideline only, and we will consider factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and market conditions when extending an offer.
Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible and will also receive equity in the company.
Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Beehive Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for unmanned aerial defense by dramatically improving a jet engine’s speed to market, fuel efficiency, and cost.
Founded in 2020, the company is headquartered in Centennial, Colorado, with additional facilities in Knoxville, Tennessee, Loveland Ohio, and Mount Vernon, Ohio. Beehive is committed to grow and advance the defense industrial base while manufacturing exclusively in the USA. This role will be located at our Broomfield, Colorado facility.