About the role
Description
Experienced FCA-Stellantis Service Advisor/Writer
What We Offer
Long- term Growth Opportunities
Medical, Dental, and Vision Insurance
401k match
Additional benefits
Competitive pay
Requirements
Duties
- Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
- Consult with customer on applicable service specials.
- Gather and decode customer information to effectively and accurately relay concerns to technicians.
- Document services declined and advise customer of current and future needs to their vehicle.
- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
- Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
- Build strong relationships with the customers.
Requirements
- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Proficient computer skills for creating work orders and maintaining records
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen and background check
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.