About the role
Pay: $19.45 to $24.45 per hour
Description
Why Black Cap?
At Black Cap, we work hard to build a positive workplace where people support each other and take pride in what they do. We’re proud to be a woman-owned Vermont company built around community, local partnerships, and a love of great food and coffee. Our cafes bring together locals and visitors in spaces that feel welcoming, authentic, and distinctly Vermont. Join our team and help tell the story of a brand deeply connected to the place it calls home!
Job Summary:
Responsible for preparing and serving all products with
friendly and efficient
service through individualized attention to each customer while maintaining a clean and welcoming store environment. Compensation for this position is $14.45/hr base rate + share of tips & fees =$19.45-$24.45/hr.
This role requires availability and willingness to work on Fridays, Saturdays, and Sundays weekly at our Morrisville location. Both part-time and full-time candidates will be considered.
Requirements
Job Responsibilities:
Greet customers, take orders accurately, and deliver friendly, efficient service through individualized attention to each customer
Use strong product knowledge to describe menu items, ingredients, preparation methods, and beverage characteristics to customers
Suggest upgrades, complementary items, and products that may interest customers in a helpful and engaging manner
Follow all cash handling, POS, food safety, and Black Cap policies and procedures
Prepare and serve high-quality hot and cold beverages, including coffee, espresso drinks, tea, cold brew, blended drinks, and other menu beverages according to Black Cap recipes and standards
Prepare and serve food products, including breakfast and lunch sandwiches, according to Black Cap recipes, procedures, and food safety guidelines
Regularly taste brewed coffee, espresso, and milk-based beverages throughout shifts to monitor flavor quality, consistency, extraction, and milk texture standards
Maintain high standards for espresso preparation and milk steaming, including proper dialing-in, shot evaluation, and producing consistently textured milk for all beverages
Develop and apply knowledge of coffee and tea, including regions, flavor profiles, brewing methods, espresso quality, and milk texturing
Confidently describe coffee flavor profiles, espresso characteristics, and beverage quality standards to customers while helping educate team members on best practices
Maintain a composed, professional demeanor during high-volume periods while keeping the store operating to standards of quality, service, and efficiency
Support new baristas by modeling job responsibilities, answering questions, and helping reinforce store expectations, procedures, and quality standards
Restock service stations, retail areas, storage areas, and basement inventory as needed throughout each shift
Maintain stock levels, organization, cleanliness, and sanitation of service areas, dish pit, basement, seating areas, and retail areas
Perform daily, weekly, and monthly cleaning tasks, including washing dishes, sweeping, mopping, and removing garbage, recycling, and compost
Complete opening and closing duties according to store procedures
Physical Job Requirements
Must be able to lift 50 lbs up and down the stairs multiple times per day
Must be able to lift 50 lbs off the ground from a squatting position
Must be able to frequently squat, bend at the waist, and twist from the waist while carrying heavy, large objects up to 50 lbs
Must be able to stand on your feet for up to 8 hours at a time
Required Skills & Experience
Skilled in teamwork, customer service, sense of urgency, prioritization, communication, cleanliness/organization
Must be timely and attentive to work
Must have a growth mindset and respond constructively to feedback
Black Out Dates
All employees must be available during peak holiday times and will be expected to work:
Foliage season (September 20th- October 20th)
December holiday season (December 26th – January 2nd)
Presidents’ Day week
Martin Luther King weekend
Various summer holidays/events as deemed necessary by management
What We Offer
Paid Time Off (PTO) and paid sick time
Invest EAP (Employee Assistance Program) for employees and household members
Paid breaks and shift meal
Free coffee drinks during shifts
Employee discounts on food, beverages, and Black Cap merchandise
Holiday pay on select holidays
Paid bereavement leave
Health and vision insurance options for full-time employees
Paid childbirth recovery leave for full-time employees after one year of employment