About the role
Description
Job Title:
Personal Lines Service Manager
Job Type:
Full Time/ Non-Exempt
Location:
Any Blue Ridge Risk Partners Office
What You’ll Do as a Personal Lines Service Manager
As the Personal Lines Service Manager, you’ll be the go-to person for a set group of clients, making sure they get top-notch service every time. You’ll handle everything from policy updates and billing questions to cancellations and coverage changes, always with a helpful attitude and a focus on keeping things simple and stress-free.
You’ll work closely with our Client Advocates and Account Associates to make sure every client feels supported and informed. If you’ve got a couple of years of insurance experience and a Property & Casualty License, we’d love to hear from you!
What You’ll Be Doing
Deliver amazing service- answering questions, solving problems, and making clients feel valued
Manage policies- handle changes, cancellation, and updates for your assigned clients
Support billing and payments- help clients understand their bills and resolve any issues
Talk coverage- discuss options and help clients find the best fit for their needs
Keep records straight- log all interactions and updates accurately
Work as a team- collaborate with coworkers and underwriters to get things done
Stay compliant- follow industry rules and company policies through all interactions
Boost retention- keep clients coming back with excellent service and minimal cancellations
Requirements
What You’ll Bring to the Team: A valid Property & Casualty Insurance License
2+ years of experience in personal insurance
Solid understanding of insurance policies, coverage options, and how underwriting works
Comfortability with Microsoft Office and other insurance software
Great communication skills and a passion for helping people
Strong problem-solving skills and attention to detail
Ability to juggle multiple client requests with ease
Employee Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401(k) with matching
Paid Time Off
Life & Disability Insurance
Family Oriented and Empowering Culture
Great Work/Life Balance
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics.
Work Location: In person