About the role
About Bobyard
- Construction is a trillion-dollar industry, but still runs on outdated software
- Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone
- Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world
What you'll do
- Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
- Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
- Scale support with systems — kill repetitive work with automations, templates, and AI
- Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
- Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
- Know our users cold — deep expertise in the platform and how estimators/landscape pros get value
What we're looking for
- 2+ years in a customer-facing role (Support, Enablement, or Success preferred)
- Excellent written and verbal communicator, no jargon
- Proficient with Intercom (or similar), documentation/LMS tools, and Loom
- Comfortable in a fast-paced startup where processes are still being built
Why Bobyard
- Join a fast-growing AI startup transforming construction estimating
- Report to Head of Post-Sales; work closely with Engineering and Product
- Clear growth path into CSM or CS Operations
- In-person, San Francisco
Compensation
- $80k–$100k base + equity, full-time
Comp Philosophy
Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.