About the role
Compensation: $21/hr
BONFE - CUSTOMER SERVICE REPRESENTATIVE
$21-23/HR STARTING WAGE | Full-Time | Hybrid | St. Paul, MN
Start Your Career With Purpose at Bonfe
Join a supportive team where your voice matters, your work is valued, and your growth is a priority.
At Bonfe, we’re more than a home service provider — we’re a family-driven company passionate about building meaningful careers and delivering exceptional service.
Shift Hours
Monday-Friday: 11:00am-8:00pm
Monday-Friday
: 9:00am-5:30pm
What You Can Expect
Competitive compensation : Starting at $21 per hour depending on shift.
Comprehensive benefits
:
- Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
- Optional vision insurance.
401(k) Plan
with generous company match (eligible after 6 months).
Paid time off
to relax and recharge.
Paid training
& professional development.
Uniforms provided.
Career growth
: Get hands-on exposure to multiple trades. A perfect launchpad for a long-term career in the trades.
A true team environment
: We're a workplace where people genuinely care about each other. We work hard, grow together, and build lasting friendships.
Who We Are
Founded in 1993, Bonfe is a family - owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You’ve probably seen our trucks and our ads, but what you may not know is what it’s like to be a part of a team like this. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.
Be part of an organization which bases growth and future goals on a set of
core values
that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.
People often come to us looking for a job, they stay with us because they find a fulfilling career, room to grow, opportunities to excel,
AND MORE
!
What We Do
:
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.
We DELIVER on our Core Values
PLAY TO WIN
CARE ABOUT PEOPLE
CONTINUOUSLY IMPROVE
DO THE RIGHT THING
What You’ll Do
As a Customer Service Representative, you’ll be the
voice of Bonfe
: Creating exceptional customer experiences using our top of the line system, allowing you to focus on meaningful interactions.
Daily Responsibilities Include
Manage
inbound and outbound customer calls in line with department KPIs.
Deliver exceptional service
using empathy, problem-solving, and clear communication.
Advocate
for both the customer and Bonfe’s reputation.
Collaborate
with team members to achieve company and departmental goals.
Participate
in ongoing training and career development.
What You'll Bring
We’re looking for team players who are passionate, dependable, and eager to grow.
Ideal Qualities
- Positive attitude and strong communication skills.
- Ability to stay calm under pressure and handle unexpected challenges.
- Accountability and honesty.
- Eagerness to help customers and teammates alike.
- Strong multitasking and time management skills.
- Independent, Problem-solving mindset and attention to detail.
- Open to feedback and committed to continuous self-improvement.
Preferred Experience
- Customer service experience (call center background is a plus).
- Familiarity with Microsoft Office and standard office equipment.
- At Bonfe, you’re not just doing a job — you’re building a career in a place where you're appreciated, challenged, and supported.
Want to know more about who we are and what it's like to work with us?
Scroll through some videos on our website:
Bonfe.com
Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.
Bonfe is an Equal Opportunity Employer.