About the role
Job
Responsibilities:
Responsible for providing a consistent management presence for the store. Their primary focus is sustaining a high level of performance in all aspects of established store operation. Particular attention is paid to creating and maintaining a close, open, and supportive relationship between management
and
the
store’s
staff, and
always
addressing
the
customer’s
best
interests.
This
- position is designed as a supplement to the Store Manager, echoing their responsibilities and duties, as well as
- extending
- the
- overall
- management
- presence
- in
- the
- store.
All
- job
- duties
- are
- performed
- with
- a
- team mindset while working within company policy and procedures.
Areas
- of Focus: At the Bookmans Phoenix location there are two (2) Assistant Managers. Their roles are specified by two (2) distinct "areas of focus": 1) Human Resources, 2) Merchandise. Each Assistant Manager will be responsible for an "area of focus" for twelve (12) months, then exchange thier "area of focus" with their colleague for the subsequent twelve (12) months (or as determined by the President). This
- position
- is
- exempt,
- and
- reports
- to
- the
Store
Manager.
Job Requirements:
Must
have
excellent
speaking,
listening,
and
interpersonal
skills
with
the
ability
to
lead
the
team
by providing training, coaching, and feedback to staff. The successful candidate will have strong proactive problem-solving skills and be able to mediate disagreements, de-escalate situations and always provide excellent customer service. Must be a discreet, approachable, and dependable individual
who
has
excellent
customer
service
skills
and
can
handle
difficult customer
interactions.
This is a full-time position (must have Open Availability to work various days/shifts, as business needs dictate.) You
may
apply
for
this
position
by
forwarding
your
resume
along
with
a
cover
letter
to
Jackie Murphy, Director of Human Resources, at
jackiem@bookmans.com.
Resumes
for
this
position
will
be
accepted
until Tuesday, October 20, 2026.
About Bookmans Entertainment Exchange
Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.