About the role
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
.
Job Description
Role Summary
At CHEP (a Brambles company), we are committed to building a culture where Zero Harm, operational excellence, and people-first leadership go hand in hand.
We are seeking a seasoned HR Business Partner (HRBP) to support our Service Center Operations across the US, with deep expertise in Employee Relations (ER) and a strong commitment to Safety and Risk Management.
This role partners closely with frontline and regional leaders to create a safe, compliant, and high-performing work environment across a distributed network of service centers. The HRBP will serve as a trusted advisor on complex ER matters, while also reinforcing our Zero Harm culture and driving consistent people practices across sites.
Key Responsibilities May Include:
Partner with business leaders and HRBPs to implement people and organizational solutions that drive business performance and employee engagement.
Serve as the first point of contact for employees on HR-related queries, collaborating with the HR Operations team for seamless service delivery.
Build and maintain relationships with leaders, providing coaching and influencing on key people-related matters to enhance team performance and development.
Support leaders in the development of their teams, focusing on capability enhancement, engagement, and succession planning.
Oversee the employee lifecycle, from talent acquisition through to retirement, ensuring adherence to processes and procedures in collaboration with the broader HR team.
Provide guidance on organizational design and workforce planning, supporting talent management, succession planning, and workforce modelling efforts.
Proactively manage and resolve employee relations issues, conducting investigations and ensuring a fair and compliant resolution process
**Candidates located in the Eastern Time Zone or on the U.S. East Coast are strongly preferred.**
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What You'll Do: Employee Relations & Risk Management
Lead complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring fairness, consistency, and compliance
Act as a trusted advisor to Service Center leadership on high-risk ER and workforce issues
Identify ER trends and partner with operations to proactively mitigate risk and improve workforce stability
Ensure adherence to Brambles Code of Conduct, policies, and employment law requirements
Safety & Culture (Zero Harm)
Champion CHEP’s Zero Harm safety culture, ensuring alignment between people practices and safe behaviors
Partner with Operations and Safety leaders to:
Reinforce safety accountability at all leadership levels
Support incident reviews where people factors are involved
Embed safety into performance management, onboarding, and leadership routines
Promote a culture of psychological safety, respect, and inclusion across frontline teams
Business Partnership
Partner with Service Center leaders to align people strategies with operational performance (productivity, retention, engagement)
Coach leaders on:
Performance management
Workforce planning in shift-based environments
Leadership effectiveness and team engagement
Support organizational changes and transformation initiatives in assigned region or area
Workforce & Engagement
Drive initiatives to improve employee engagement, retention, and culture in frontline environments
Support high-volume, hourly workforce strategies, ensuring a strong employee experience across sites
Partner with leaders to build inclusive, high-performing teams
Compliance & Governance
Ensure consistent application of HR policies and practices in assigned region or area across all Service Centers
Partner with Legal and HR Centers of Excellence to manage labor risk and regulatory compliance
Maintain strong governance and documentation standards for ER matters
HR Program Execution
Support execution of enterprise HR processes including:
Performance and talent cycles
Workforce planning
Compensation and rewards programs
Partner cross-functionally with Talent Acquisition, Learning, Safety, and Rewards teams
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What You Bring
Experience
7+ years of progressive HR experience, with deep specialization in Employee Relations
Demonstrated experience supporting multi-site, operational, manufacturing, or service center environments
Strong track record managing complex, high-risk ER cases and investigations
Experience partnering with operations in safety-critical environments preferred
Capabilities
Deep understanding of employment law, ER best practices, and compliance frameworks
Strong coaching and influencing skills with frontline and senior leaders
Ability to operate independently in a geographically dispersed, fast-paced environment
Data-driven mindset; ability to identify trends and translate into actionable insights
High resilience, sound judgment, and ability to navigate ambiguity
Education & Certifications
Bachelor’s degree in HR, Business, or related field required
HR certification (PHR, SPHR, SHRM-CP/SCP) preferred
Additional Requirements
Travel:
Up to 50% across the Service Center network
Location:
Eastern Time Zone preferred
Work Model:
Hybrid—combination of remote work and on-site presence
Success Profile
Safety-first leader who actively promotes Zero Harm
Trusted ER expert who balances fairness, empathy, and business outcomes
Strong operator presence—comfortable being on-site with frontline teams
Proactive in identifying risk and driving sustainable solutions
Builds credibility quickly with leaders and employees alike
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What We Offer
Competitive salary + Annual Bonus Plan
Benefits Day 1!
401K with company match
FREE company-paid vision, short-term disability, and life insurance
Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Empathy, Employee Experience, Experimentation, Human Resource Case Management, Leadership Training and Development, Organizational Change Management, Organizational Development (OD), Performance Management (PM), Relationship Building, Succession Planning, Taking Ownership, Teamwork, Understand Customers, Work Performance We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview o